Don't know what Kermit's pm might have said, but if you are desperate, you can add that soul using the console;
- [+] spoiler
- player.additem 0101e9d6 1
It is unfortunate that sureAI chose to put some collectibles in locations that cannot be revisited. In the case of souls, for example, a player might not decide to collect them (or even look for them) at the very start of the game. One might decide to try out that phasmalist stuff after being well into the game, quite possibly past Old Dothûlgrad. Contrary to what Kermit seems to suggest, doing this does not increase replay value; someone who has already invested 50 or 100 hours might not want to replay just because one soul was missed, or just to get an "achievement" ticked off. Also, the very many long, drawn-out scripted dialogs that cannot be fast-clicked through are a deterrent to replay, as being forced to listen to so many dialogs adds hours to a replay, which is unnecessary if one already knows what is being said.