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I must be missing a step then.

.. [edit]
never mind I figured it out. I was missing a step.

I have the same issue where the mages don't react to to arrows being shot at them. Unless I am missing a step.

I plugged up the rat holes and turned in the first quest.
Then the guy with the helmet shows up with his problem.
Soap is the suggested solution. (no idea where to go, so I check the ...